privacy-policy

Last updated: 7 September 2026

This Privacy Policy explains how Frankie's Fish Shack collects, uses, stores and protects personal information when you use our website, online ordering service or mobile application.

1. Information We Collect

When you place an order, create an account or contact us, we may collect information such as:

• Your name
• Your email address
• Your telephone number
• Your delivery or billing address, when required
• Your order details and purchase history
• Information you provide when contacting us

We may also automatically receive technical information, including your IP address, browser type, operating system, device information and details about how you interact with our website or app.

2. Location Information

Our app may request access to your device location when you choose to use location-based features. This may be used to help identify the nearest store, complete delivery address fields or support collection services.

Location access is controlled through your device settings and can be disabled at any time.

3. How We Use Your Information

We may use your information to:

• Process and manage your orders
• Arrange collection or delivery
• Contact you regarding an order or enquiry
• Maintain and support your customer account
• Send order-status notifications
• Improve our website, app and ordering experience
• Identify and resolve technical issues
• Prevent fraud and protect our services
• Meet legal and regulatory obligations

4. Consent and Lawful Processing

When you provide personal information to complete an order, arrange a delivery, process a payment or contact us, we use that information to provide the service you requested.

Where consent is required, such as for certain marketing communications, analytics, location services or push notifications, you may withdraw your consent through your device settings, account preferences or the unsubscribe option provided.

5. Mobile App Notifications and Device Information

If you enable notifications, the app may use a device identifier to send order updates, service information and, where permitted, promotional messages.

You can disable notifications at any time through your mobile device settings.

6. Analytics and App Performance

Our technology providers may collect anonymised or aggregated information to understand how the website and app are used and to identify technical failures.

Services such as Google Analytics or Firebase may be used for basic usage analytics, app interactions and crash reporting. This information helps maintain and improve the performance of our services.

7. Payments

If you pay by card, your payment information is processed securely by the payment provider used by the ordering platform. Frankie's Fish Shack does not receive or store your complete payment-card details.

Payment providers process information according to their own privacy policies and security requirements, including applicable PCI-DSS standards.

8. Hosting and Service Providers

Our online ordering services and mobile application are supported by Hungrrr Ltd and other technology providers required to operate the website, process orders, manage payments, deliver notifications and provide analytics.

These providers may process personal information only to the extent necessary to deliver their services or comply with legal obligations.

9. Sharing Your Information

We do not sell your personal information. We may share necessary information with trusted service providers involved in processing orders, payments, delivery, website hosting, app services, communications, analytics or technical support.

We may also disclose personal information when required by law or when necessary to protect our rights, customers or services.

10. Data Retention

Personal information is retained only for as long as reasonably necessary to provide our services, maintain required transaction records, resolve disputes and meet legal, accounting or regulatory obligations.

Information connected to a registered account may be retained while the account remains active. When an account is deleted, associated information will be removed or anonymised unless it must be retained for legal reasons.

11. Security

Reasonable administrative and technical safeguards are used to protect personal information from unauthorised access, disclosure, alteration, misuse or loss.

No method of transmitting or storing information electronically is completely secure, but our service providers use recognised security measures to protect the information they process.

12. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential features, remember preferences, maintain shopping-basket information, understand website usage and improve performance.

You can manage or block cookies through your browser settings. Disabling essential cookies may prevent some website or ordering features from functioning correctly.

13. Marketing Communications

Where you have provided permission, we may send information about products, services, promotions or updates by email or mobile notification.

You may unsubscribe from emails using the link included in the message and disable mobile notifications through your device settings.

14. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to the personal information held about you
• Ask for inaccurate information to be corrected
• Request deletion of your personal information
• Request that processing be restricted
• Object to certain uses of your information
• Withdraw consent where processing relies on consent
• Request a portable copy of eligible information

We may need to verify your identity before responding to a request.

You also have the right to raise a concern with the Information Commissioner's Office .

15. Third-Party Links

Our website or app may contain links to external websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

16. Children's Privacy

Our ordering services are not directed at children. Anyone who is not old enough to enter into a purchase agreement should use the service only with the involvement and permission of a parent or guardian.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology or legal obligations change. Any revised version will take effect when it is published on this page.

18. Contact Us

To request access, correction or deletion of your information, or to ask a question about this Privacy Policy, contact:

19. App Developer Information